These Terms and Conditions (“Terms”) set out the basis on which Man And A Van Belgravia provides moving, delivery, transport and related services within the United Kingdom. By making a booking, the customer agrees to these Terms, which apply to all quotations, bookings and services unless otherwise agreed in writing. These Terms are intended to be clear, fair and legally enforceable, and they should be read carefully before any booking is confirmed. For the purposes of these Terms, references to “we”, “us” and “our” mean the service provider operating under the name Man and a Van Belgravia, and references to “you” and “your” mean the customer, whether an individual, business or organisation.

Our services may include the transport of household goods, furniture, office items, boxes, single items, and other lawful goods, as well as loading and unloading assistance where agreed. We may also offer related services such as dismantling, reassembly, carrying items within a property and handling of carefully wrapped items. All services are provided subject to availability, vehicle capacity, lawful access and suitable conditions at the collection and delivery points.

These Terms apply to every booking made with Man And A Van Belgravia, including jobs arranged by phone, email, message, online form or through a third party acting on your behalf. If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Nothing in these Terms limits any rights that cannot be excluded under UK law.

1. Booking Process

All bookings are subject to acceptance by us. A quotation may be provided based on the information you supply, including item list, access details, locations, date, time, floor level, parking conditions and any special handling requirements. Quotes are usually based on the details given at the time of enquiry. If the job changes, the price and timing may need to be revised. It is your responsibility to provide accurate, complete and up-to-date information. If information is missing or incorrect, we may refuse the booking, adjust the quote or charge for additional time, labour or resources reasonably required.

When you accept a quotation, we will confirm the booking subject to vehicle and crew availability. A booking is not guaranteed until we have acknowledged it and, where required, received any deposit or advance payment. We may ask for identification, collection details, proof of right to move items, or other reasonable information to verify the booking. For larger, multiple or high-value jobs, we may require a written confirmation of the scope of work.

You must ensure that the goods to be moved are lawful, properly packed where needed and ready for transport at the agreed time. If access is restricted, if parking is unavailable, or if the job takes longer than stated because of delays outside our control, additional charges may apply. We reserve the right to refuse to carry items that are unsafe, illegal, improperly secured or likely to cause damage to other goods, the vehicle or persons involved.

2. Payments and Charges

Our charges may be based on hourly rates, fixed-price quotations, minimum charges, waiting time, additional labour, fuel, tolls, congestion-related costs where applicable, parking costs, and any agreed extras. Any estimate is provided in good faith but may be varied if the actual work differs from the original description. Unless stated otherwise, all prices are exclusive of VAT if VAT is applicable. We will state the basis of pricing as clearly as possible before the booking is confirmed.

Payment terms will be confirmed at the time of booking. We may require full or partial payment in advance, especially for repeat bookings, same-day requests, weekend work, bulky items or long-distance transport. Unless agreed otherwise, payment is due immediately on completion of the job. We accept reasonable payment methods notified in advance and we may decline cashless or cash payment methods if they are not suitable for the particular booking.

If payment is late or incomplete, we reserve the right to charge reasonable recovery costs and interest where permitted by law. You are responsible for ensuring that payment details are valid and that you have authority to use the chosen payment method. Where a third party pays on your behalf, you remain responsible for the full amount unless we have agreed in writing to release you from that obligation.

Additional charges

Additional charges may arise where the booking requires extra stops, waiting beyond the agreed time, additional items not listed at booking, carrying items over unusual distances, access issues, use of stairs or lifts not previously disclosed, re-deliveries caused by your absence, or disposal services not included in the original quote. If we need to amend the job on arrival, we will use reasonable efforts to explain the revised charges before proceeding.

3. Cancellations, Rescheduling and Delays

You may cancel or reschedule a booking by giving us notice as soon as possible. Cancellations made with adequate notice may not incur a charge, but the precise position depends on the timing, the resources already allocated and whether any third-party costs have been incurred. If you cancel at short notice, or if the vehicle and crew have already been dispatched, a cancellation fee may apply to reflect lost time, administrative costs and committed resources.

Where a deposit has been paid, it may be non-refundable in whole or in part depending on the notice given and the costs already incurred. If the service cannot proceed because you are not present, the premises are inaccessible, the goods are not ready, or you fail to provide necessary information, we may treat this as a late cancellation or aborted booking and charge accordingly. We will use reasonable efforts to be flexible, but this cannot be guaranteed.

We may reschedule a booking where necessary due to operational reasons, adverse weather, traffic disruption, vehicle breakdown, staff illness or other events beyond our reasonable control. In such cases, we will aim to notify you as soon as reasonably possible and offer an alternative time or date. We are not liable for delay caused by circumstances outside our reasonable control. If a delay is likely to cause a significant issue, we will attempt to work with you to reduce disruption, but we do not promise uninterrupted or exact-timed arrival unless expressly agreed in writing.

4. Liability, Damage and Insurance

We will exercise reasonable care and skill when carrying out our services. However, you acknowledge that moving goods can involve risk, particularly where items are heavy, fragile, awkwardly shaped or improperly packed. You are responsible for ensuring that any items requiring special handling are clearly identified. Unless we have specifically agreed to pack or protect items, you remain responsible for suitable packaging, wrapping and internal protection. We will not be responsible for damage caused by poor packing, pre-existing defects, structural weakness, hidden faults or unsuitable loading instructions.

Our liability will be limited to losses that are direct and reasonably foreseeable as a result of our breach of these Terms or negligence. We do not exclude liability for death or personal injury caused by our negligence, fraud or any other liability that cannot lawfully be excluded. Subject to that, we are not liable for indirect, consequential or economic losses such as loss of profit, loss of business, missed deadlines or emotional distress. Our total liability for any claim arising from a booking will not exceed the total amount paid or payable for the service concerned, unless a different limit is required by law.

If you believe an item has been damaged, lost or misdelivered, you must notify us as soon as reasonably possible and provide relevant details, including photographs where available. Claims should be made promptly so that we can inspect the issue and, where appropriate, notify insurers or arrange an investigation. We will not be responsible for claims that are not reported within a reasonable time, especially where delay prevents us from checking the goods, vehicle records or loading conditions. You must also take reasonable steps to protect high-value items by declaring them in advance.

5. Customer Responsibilities

You must ensure that all goods are owned by you or that you have authority to arrange their transport. You are responsible for securing any necessary permissions for building access, parking, loading bays, permits, concierge approvals or site-specific rules. If access restrictions apply, you must tell us in advance. If there are lifts, narrow stairs, restricted vehicle access, low bridges, road closures or other obstacles, you must inform us before the booking is confirmed.

You must not include prohibited, hazardous, illegal or contaminated items unless we have expressly agreed in writing and are legally permitted to carry them. This includes items that may leak, ignite, explode, emit fumes or contaminate other goods. You must also ensure that any appliances are properly disconnected and safe to move. If we reasonably believe that items are unsafe or unlawful, we may refuse to transport them without liability to you.

Man and A Van Belgravia may rely on the information you provide and is not responsible for problems caused by incomplete or misleading instructions. If the goods are not properly prepared, if access is more difficult than described, or if specialist equipment becomes necessary, we may charge extra or postpone the job until the issue is resolved. You must be present, or make suitable arrangements for an authorised representative, if your attendance is required for collection, delivery or sign-off.

Site conditions and safety

We may suspend work if conditions are unsafe. This includes risks from weather, unstable items, exposed wiring, blocked exits, aggressive behaviour, unsafe pets, unhygienic premises or any situation that could endanger people or property. We may require you to remove obstacles, secure pets or improve access before proceeding. If work is stopped for safety reasons, you may be charged for time already spent and any additional waiting or return visits.

6. Waste Regulations and Disposal

If our service includes disposal, clearance or removal of unwanted items, you agree that all waste must be described accurately and handled in accordance with applicable UK waste laws and environmental rules. We will only transport and dispose of waste where lawful and where the service has been expressly agreed. We may require you to separate reusable items from waste, and we may refuse contaminated, hazardous, clinical, electrical or restricted waste unless we are authorised and equipped to deal with it properly.

You remain responsible for declaring the nature of any waste materials before the job begins. Misdescribed waste may lead to refusal of service, additional charges or reporting to relevant authorities where required by law. We reserve the right to inspect items for compliance and to refuse loads that would put us in breach of waste carrier, transfer or disposal obligations. If waste includes electrical equipment, batteries, fluids, gas canisters or other regulated substances, you must tell us in advance so that lawful handling can be arranged.

Where we arrange lawful disposal, we may use licensed facilities or approved channels and may ask you to sign documents confirming the nature of the waste. Any receipts, transfer notes or records will be handled according to legal requirements. You must not ask us to dispose of items illegally, abandon waste, or transport materials in a way that breaches environmental law. We may terminate a booking immediately if we suspect unlawful waste activity.

7. Force Majeure, Complaints and General Provisions

We shall not be in breach of these Terms if performance is delayed or prevented by events beyond our reasonable control, including severe weather, traffic disruption, road closures, industrial action, accidents, fire, flood, power failure, government action or epidemic-related restrictions. In such cases, our obligations are suspended for the period of the event and for a reasonable recovery time thereafter. We will make reasonable efforts to resume services as soon as practicable.

If you have a concern or complaint, you should raise it promptly so that we can investigate and, where appropriate, propose a fair resolution. Any complaint should include the booking date, nature of the issue and relevant supporting details. We will review matters in good faith. However, no delay in responding by us will waive our rights under these Terms. Any variation to the booking or these Terms must be agreed in writing by an authorised representative of Man and a Van Belgravia.

These Terms form the entire agreement between you and us in relation to the services supplied, unless supplemented by a written quotation or confirmation. You may not assign your rights or obligations without our consent. We may assign or subcontract part of the service where reasonable and lawful, provided this does not materially reduce the service standard. If we choose not to enforce a right at any time, this does not mean we have waived it for the future.

8. Governing Law

These Terms, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory consumer rights that apply under UK law. If you are a consumer, nothing in these Terms affects your statutory rights.

By confirming a booking with Man And A Van Belgravia, you acknowledge that you have read, understood and agreed to these Terms and Conditions. We recommend that you keep a copy for your records. These Terms are intended to provide a reliable framework for safe, lawful and efficient service delivery, while protecting both parties from avoidable misunderstandings.