Man and a Van Belgravia Terms and Conditions
These Terms and Conditions set out the basis on which Man and a Van Belgravia provides removal and related services within the United Kingdom. By making a booking, using our services, or allowing our staff to commence work at your property or premises, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual, company, partnership, or other entity that makes a booking or uses our services.
We, us, our means Man and a Van Belgravia and any employees, drivers, porters, subcontractors, or agents appointed by us to perform the services.
Services means removal, man and van, loading, unloading, packing, unpacking, transportation, and any related services that we agree to provide.
Goods means the items, furniture, personal possessions, equipment, and other property that we are required to move, handle, or transport.
Waste means any items that you ask us to dispose of, whether household, commercial, or mixed waste.
2. Scope of Services
We provide man and van and removal services for domestic and commercial customers, including local and regional moves, transport of individual items, multi-drop deliveries, and related loading and unloading services. The precise scope of the services will be as agreed at the time of booking and confirmed in your booking confirmation.
We reserve the right to refuse to carry out any work that, in our reasonable opinion, may be unsafe, unlawful, or beyond our capability, including where access is unsuitable or where items are excessively heavy or hazardous.
3. Booking Process
3.1 Bookings may be made through our website, in writing, or verbally. All bookings are subject to availability and acceptance by us.
3.2 We may ask you to provide detailed information about the services required, including addresses, access details, parking arrangements, the nature and approximate volume of goods, and any special handling requirements. You are responsible for ensuring that all information you provide is accurate and complete.
3.3 Any quote we provide is based on the information supplied by you at the time of enquiry. If the actual work differs from the information provided, we reserve the right to adjust the price accordingly.
3.4 A booking is only confirmed when we have issued a booking confirmation. We may, at our discretion, require a deposit or prepayment to secure the booking.
4. Estimates and Quotes
4.1 Unless stated otherwise, any price we give you is an estimate based on the information you provide. Estimates are not binding if your circumstances change or if additional services are required on the day.
4.2 We may revise our estimate if:
a) The volume or nature of goods differs from that described by you.
b) Access at collection or delivery addresses is more difficult than advised, including restrictions, long carries, stairs, or unsuitable parking.
d) The move involves additional journeys, waiting time, or delays beyond our reasonable control.
4.3 Where possible, we will inform you of any change to the price before or during the provision of the services. Where this is not possible, we will charge a reasonable rate that reflects the additional time, labour, and vehicle use.
5. Customer Responsibilities
5.1 You are responsible for:
a) Ensuring that you are legally entitled to move the goods and that they do not include prohibited or illegal items.
b) Arranging adequate parking and any necessary permits, access permissions, or loading bay bookings at both collection and delivery addresses.
c) Ensuring that lifts, stairways, doorways, and access routes are suitable, clear, and safe for our staff and equipment.
d) Properly preparing, packing, and protecting your goods, unless you have specifically contracted us to carry out packing services.
e) Removing and disconnecting any fixtures, fittings, appliances, and electrical items that are to be moved, unless otherwise agreed.
f) Being present, or ensuring that an authorised representative is present, at the agreed times to direct our staff and sign any job sheets or delivery notes.
5.2 If you fail to fulfil your responsibilities and this causes delay, additional work, or damage, we may charge additional fees and we may not be liable for any resulting loss.
6. Payments and Charges
6.1 Our charges may be calculated on an hourly rate, fixed quote, or a combination of both, as agreed at the time of booking.
6.2 Unless we agree otherwise in writing, payment is due on completion of the services on the same day. For certain bookings, including larger moves or commercial work, we may require payment in advance or a deposit.
6.3 We reserve the right to charge for waiting time, additional labour, extended mileage, tolls, congestion and clean air zone charges, parking fees and penalties incurred in the course of providing the services where these arise due to circumstances beyond our control or due to inadequate arrangements by you.
6.4 If payment is not received when due, we may:
a) Charge interest on overdue sums at the statutory rate applicable in England and Wales from the due date until full payment is received.
b) Withhold or suspend further services.
c) Retain goods in our possession under a lien until full payment of all sums owed to us has been made, including storage and additional handling charges.
7. Cancellations and Amendments
7.1 You may cancel or amend your booking by giving us notice. The level of charges applicable will depend on the amount of notice provided.
7.2 Unless otherwise agreed in writing, the following cancellation charges may apply:
a) More than 7 days before the scheduled service date: no cancellation fee, and any deposit may be refunded or credited, subject to our discretion.
b) Between 7 days and 48 hours before the scheduled service date: we may retain all or part of any deposit and may charge up to 50 percent of the agreed price.
c) Less than 48 hours before the scheduled service date or on the day of service: we may charge up to 100 percent of the agreed price.
7.3 For hourly rate jobs, a minimum call-out or minimum hours charge may apply for late cancellations, as specified in your booking confirmation.
7.4 We may cancel or reschedule your booking if:
a) You fail to provide accurate or complete information.
b) You do not pay any required deposit or prepayment.
c) Circumstances arise which are beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, road closures, or legal restrictions.
7.5 If we cancel a booking, our liability is limited to refunding any deposit or prepayment received from you. We will not be liable for any consequential loss or costs arising from cancellation.
8. Excluded and Prohibited Items
8.1 Unless agreed by us in writing, we do not carry or handle:
a) Hazardous, flammable, explosive, or corrosive materials.
b) Illegal goods or substances.
c) Live animals, plants, or perishable goods that require special handling or temperature control.
d) Cash, jewellery, watches, precious metals, stones, or other high-value items.
e) Important documents, including passports, deeds, securities, or financial instruments.
8.2 If such items are included without our knowledge or consent, you do so at your own risk. We will not be liable for any loss, damage, or delay in relation to such items and you agree to indemnify us against any resulting claims, damages, or expenses.
9. Liability for Loss or Damage
9.1 We will take reasonable care in handling, loading, transporting, and unloading your goods. However, our liability is subject to the terms set out in this section.
9.2 We will not be liable for loss or damage to goods unless caused by our negligence or breach of contract.
9.3 We are not liable for:
a) Loss or damage arising from inaccurate or incomplete information provided by you.
b) Loss or damage caused by inadequate packing by you or by a third party not engaged by us.
c) Damage to goods where they are already defective, fragile, or in poor condition.
d) Damage to goods that cannot be reasonably moved without risk of damage, including items that are too large to fit through openings or to be carried safely.
e) Loss of or damage to items of sentimental, special, or disproportionate value.
f) Loss of profits, loss of opportunity, or any indirect or consequential loss.
9.4 Our total liability for loss or damage to goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable replacement value for the affected items, subject to any specific limits communicated to you at the time of booking.
9.5 We do not accept liability for damage to property, including walls, floors, fixtures, fittings, driveways, or other structures, unless caused by our clear negligence. Where items must be moved through tight spaces or difficult access, you accept that a certain level of risk is unavoidable.
9.6 You are responsible for arranging your own insurance to cover your goods and property during the move if you require cover beyond our limited liability.
10. Claims and Notification of Damage
10.1 You must inspect the goods and property as soon as reasonably possible after completion of the services.
10.2 Any visible loss or damage believed to be attributable to our services must be reported to us in writing as soon as practicable and in any event within 7 days of the move. You should provide reasonable details and evidence of the alleged loss or damage.
10.3 Failure to notify us within this period may prejudice our ability to investigate and may affect any potential claim.
11. Waste and Disposal Services
11.1 We operate in accordance with applicable UK waste and environmental regulations. Any removal, transport, or disposal of waste will be carried out lawfully and, where required, only at licensed facilities.
11.2 If you request that we dispose of items, you confirm that you have the right to do so and that the items do not contain hazardous or prohibited materials.
11.3 Additional charges will apply for waste removal and disposal. These charges depend on the type, weight, and volume of waste and on any applicable site or disposal fees.
11.4 We reserve the right to refuse to remove or transport waste that we reasonably believe is hazardous, contaminated, unlawful to transport, or improperly described.
11.5 You agree not to request disposal of regulated, clinical, or hazardous waste, electrical or electronic equipment requiring special processing, or any materials that we are not licensed or able to handle.
12. Access, Parking, and Restrictions
12.1 You are responsible for ensuring that our vehicles can park safely and lawfully as close as reasonably possible to the collection and delivery addresses.
12.2 Any penalties, fines, or charges incurred due to inadequate parking arrangements, inaccurate information, or restrictions not disclosed to us may be charged to you.
12.3 If access is restricted or unsuitable, we may refuse to proceed with the move or may charge additional fees for any extra time and labour required.
13. Delays and Events Beyond Our Control
13.1 We will make reasonable efforts to carry out the services at the agreed time. However, we shall not be liable for delays caused by events or circumstances beyond our reasonable control.
13.2 Such events may include, but are not limited to, severe weather, traffic congestion, accidents, breakdowns, road closures, industrial action, public events, or any other event that makes performance of the services impracticable or unsafe.
13.3 In such cases, we may rearrange the booking or adjust the timetable. Our liability is limited to providing the services at a later time or, if the services cannot reasonably be provided, to refunding any prepayments made for services not delivered.
14. Subcontracting
14.1 We may use subcontractors or agents to carry out all or part of the services. Where we do so, we will remain responsible for the performance of the services in accordance with these Terms and Conditions.
15. Privacy and Data Protection
15.1 We will collect and use your personal information only for the purposes of administering your booking, providing the services, managing our business operations, and complying with legal obligations.
15.2 We will take reasonable steps to keep your information secure and will not sell your personal data to third parties. We may share information with our staff, subcontractors, insurers, and professional advisors where necessary for the provision of services or for legal and regulatory purposes.
16. Complaints
16.1 If you are dissatisfied with any aspect of our services, you should contact us as soon as possible with details of your concerns.
16.2 We will investigate complaints in good faith and aim to respond within a reasonable timeframe. Raising a complaint does not affect your statutory rights.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms and Conditions or the services provided.
18. General Provisions
18.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
18.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
18.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
18.4 Nothing in these Terms and Conditions is intended to confer any rights on any third party, whether under the Contracts Rights of Third Parties Act 1999 or otherwise.
By confirming a booking with Man and a Van Belgravia, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
